At Designer Exchange our business model is simple. We love what you’ve loved and we’ll provide a professional, secure and fun environment to find its new home. Our team is available Monday to Friday 10am-6pm and Sundays 12pm-5pm at our intake desk and will be happy to review your pieces with no appointment necessary.
By dropping off pieces on schedule, consignors take advantage of longer selling periods for your items as well as heightened visibility. Intake periods start as follows:
CONSIGNING AND SELLING
Consignors receive 50% of the final selling price. Select style handbags are the exception, for which the commission split is subject to negotiation.
The final selling price is determined and/or reduced at our discretion; this includes both our promotional events as well as our seasonal sale.
Items must come in ready to sell condition (like-new, pressed, and odor free). All items not meeting this standard are subject to return to the consignor at our own discretion.
Our sales floor is rotated weekly, and items are displayed at our discretion. Due to the high number of products in-store, we cannot guarantee items will be featured on our social media.
Accounts are set up in store using a name, email and phone number. After your items have been accepted and input into our system you will receive an email with the subject line “Items List for Account #XXXX”.
To complete your registration, open the link in the body of the email, and when prompted enter the same email address you provided during the in-store account setup for both the username and the password.
Please note that we will not contact consignors when items have sold. It is up to the consignor to keep up to date with their account.
Our smartphone mobile app is also available on the App Store under “Consignor Login.”
Please note that the app only shows items that are sold. If you have just opened your account with us and do not see any items within the app, you have likely not sold any items at that point.
Account credit does not expire and can be used towards purchases in-store or paid out to the consignor.
Cheques requested for money owing are be ready for pickup in-store on the 15th of every month. After that date, cheques will be issued on the 15th of the following month.
Contact our team to be placed on the next available date.
Returns requested prior to items being sold require 48 hours for reconciliation. Pieces pulled by the consignor are subject to a fee of $5 per item.
Items being pulled from inventory and added to our returns must be picked up no longer than one week after initial DE contact.
For our authentication fees, please see the terms outlined above.
END OF SEASON RETURNS
Consigned items remaining after our four-month selling period will be donated unless otherwise stipulated at the time of drop-off.
We recommend adding a ‘remind’ calendar event 3 months after your original drop off date.
Donated items are provided to a non-profit organization that provides quality clothing to help those with limited income meet their clothing needs. Please ask in store for more information as the charity of choice changes throughout the seasons.
Environmental Impact More than 80 billion pieces of clothing are produced worldwide each year. Of these pieces, 75% will end up in landfills, meaning we are using up the planet's resources at a rate that is unsustainable. By consigning with Designer Exchange, you are helping to make change and to offset the fashion industry’s carbon footprint.
We are not responsible for damaged, lost or stolen goods. Terms and conditions are subject to change without notice.